*NEW* How to reset my password?
If you forgot your password, on your mobile device, please enter: https://aka.ms/sspr and follow the instructions listed
What are the Supported Operating Systems?
Windows 10* and 11* on x86/x64 hardware.
MacOS 12.x (Monterey), 13.x (Ventura) and 14.x (Sonoma) on Intel and Apple Silicon. Please ensure you have the latest operating system security and updates installed.
Minimum iOS version (latest releases of iOS 16, 17 or 18) / Minimum Android version 13.0 and later**
* S Mode is not supported
** iOS/Android has limited support for bi-directional audio
What do I do if my audio/video quality is poor in Zoom, WebEx, and/or Teams?
Ensure you had installed all the offload plug-ins as per the instructions provide per Operating System on the WFH Setup page. If performance is still bad, run a speed test to determine if the speed requirements are met.
Do I need to install an anti-virus solution if I don't have one?
You must install and regularly update anti-virus software on any personal computer you use to connect to Neuberger Berman’s remote access platform to prevent potential spyware/malware from stealing data.
We recommend using Microsoft Windows Defender as it is installed by default on Windows 10 and 11 computers. There is also a wide selection of offerings from Malwarebytes, BitDefender, etc for macOS.
What peripherals are supported?
All peripheral devices, headsets, printers etc. are supported on best effort basis when used on your personal computer.
Advanced functional/capabilities of some of these devices may not work, such as smooth scrolling, middle mouse button clicks, etc. due to driver/application support.
How do I switch between Citrix Remote Access and my personal desktop session?
Move your mouse to the top center of the screen to bring down the Desktop Viewer toolbar and click 'Home' to return to your personal desktop.
Click the 'Desktop Viewer' icon from the task bar to return to your remote desktop session.
What is the maximum monitor display resolution supported?
The maximum display resolution is limited to 4094 pixels in either vertical or horizontal directions.
What do I do if I have forgotten/lost my phone which has the Entrust or Microsoft MFA apps?
If you have forgotten/lost your phone and received a replacement, contact the Help Desk to walk you through set up instructions.
What do I do if my token does not work, and I cannot login?
If your token doesn’t work, contact the Help Desk to walk you through reconfiguration and re-sync activities to get you back up and running.
NB Speed Test